Portsea with Natural Pom Pom

Typically we use Australia Post. If it is more economical, we may use an alternative carrier and we deliver Australia wide.

We currently post 3 times a week.

Once payment has been received we will send you an email confirmation.

Postage times will vary depending on location however in most cases you should receive your order within 3-5 business days from the purchase date.

Large or special items may incur additional postage and handling charges.

Absolutely! Just select that option at check out.

Express Post orders are sent via Australia Post. Please refer to the Australia Post website for delivery time frames. For items larger than Australia Post limits we use a range of courier services.

When we ship your order, we automatically send you your tracking number. (Please check your junk folder)

All claims must be made within 14 days of delivery.

Please contact us quoting your order number, with details of your proposed return before proceeding.

Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.

If returned goods are used or in an unsaleable condition, then your return may not be processed.  There is no return or exchange available on discounted or on sale items. 

If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.

Please contact us with 48 hours of accepting delivery. 

We may ask for images to help investigate the damage or fault.